I Did Not Receive My Purchase

If you made a purchase and you have not received the items from your purchase, restart the game by completely closing out the app and launching it again.

If after a bit of time has passed, and you still have not received your items, submit a request with the following information:

• Your Name:
• Date of Purchase:
• In-Game Name or User ID:
• Server:
• Item(s) Purchased: (including any bonuses)
• Price of Purchase(s): (in dollars)
• Screenshot of your receipt: (receipt that you received from Google or Apple)

Our Customer Support team will be doing their best to assist you as quickly as possible!